Return & Refund Policy

(Applicable only to Homemade Food Products)

At Cosmic Yoga, we are committed to delivering quality experiences and products. This Return & Refund Policy outlines the conditions under which refunds or replacements may be issued for homemade food products, and clarifies our non-refundable policy for yoga class bookings.

1. Homemade Food Products

Our food items are freshly prepared, carefully packaged, and dispatched under hygienic conditions. However, due to the perishable nature of these products, we follow a strict return and refund policy.

1.1 Eligibility for Return or Refund

A refund or replacement is applicable only if:

• You receive a damaged, defective, leaking, or incorrect item, and
• You provide a clear, uninterrupted unboxing video taken from the moment the package is opened.

1.2 Conditions for Claim Approval

• The unboxing video must be captured without any cuts or edits, and must clearly show the issue.
• The video must be shared with us within 24 hours of delivery.
• Claims without a valid unboxing video will not be accepted under any circumstances.

1.3 Exclusions (Non-Returnable Scenarios)

Refunds or replacements will not be processed in the following cases:

• Personal taste preferences or dislikes
• Delayed delivery due to third-party courier delays
• Items mishandled or improperly stored after delivery
• Complaints raised more than 24 hours after delivery, or without proof

Once a product is delivered and accepted without a complaint within 24 hours, the order is considered final.

1.4 Refund Credit Timeline

If your refund request is approved:

• We will initiate the refund within 2 business days.
• The amount will be credited to your original payment method within 5–10 business days, depending on your bank or payment provider.

1.5 Replacement Delivery Timeline

If a replacement is approved:

• The replacement product will be dispatched within 2–3 business days of claim approval.
• Delivery time may vary based on location but generally ranges between 3–7 business days.

Once the order is delivered and accepted without a complaint within 24 hours (with video), it is considered final.

Yoga Classes:

We currently do not offer refunds or cancellations for yoga classes, whether online or in-person. Bookings once made are non-refundable and non-transferable.

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